Individual phone collectors will be given a portfolio of accounts, and the bulk of their workday, every day, will be spent working them. Collection agents are subject to many performance evaluations and most of their paycheck is earned from personal commission payments. Thus, the size of a debt collector’s paycheck depends on how successful he or she is at collecting from debtors. This factor, coupled with relentless confrontations with angry and sensitive debtors, makes for an extremely high stress job with high employee turnover.
